Privacy Policy

Encore Financial Services LLC ("Encore," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use and protect your information when you visit our website, fill out a form, call us, or receive text messages or emails from us.

1. Information we collect

• Contact information you give us, such as your name, phone number, email address, mailing address, state and date of birth.
• Coverage information you choose to share, such as the type of insurance you are interested in and your preferred time to be contacted.
• Communication records, such as messages, call notes and your consent preferences.
• Technical information collected automatically when you visit our website, such as IP address, browser type, pages viewed and cookies.

2. How we use your information

• To respond to your inquiry and schedule consultations.
• To provide insurance quotes, information and customer service.
• To send appointment reminders and updates about your inquiry or policy.
• To send marketing messages, only if you have given consent.
• To improve our website and services and to meet legal and regulatory requirements.

3. SMS / text messaging

If you opt in to receive text messages from Encore Financial Services LLC, we use your mobile number only to send the messages you agreed to, such as customer care messages, appointment reminders and, if you separately consented, marketing messages. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP. Reply HELP for help, or call (502) 767-5906. See our Terms & Conditions for full SMS program details.

4. How we share information

We do not sell your personal information. We may share information only:

• With insurance carriers you ask us to quote or apply with, so they can process your request.
• With service providers who help us operate our business (for example, our CRM, email and phone systems). They may use your information only to provide services to us.
• When required by law, regulation, court order or to protect our rights.

Text messaging opt-in data and consent are never shared with third parties.

5. Cookies

Our website uses cookies and similar technologies to keep the site working and to understand how visitors use it. You can turn off cookies in your browser settings, but some parts of the site may not work properly.

6. Data security

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

7. Your choices

• Text messages: reply STOP to any message to opt out.
• Email: click "unsubscribe" in any marketing email.
• Phone: ask us to place you on our internal do-not-call list.
• Access or deletion: contact us to request a copy of, correction to, or deletion of your information, subject to legal record-keeping requirements.

8. Children's privacy

Our services are not directed to children under 18, and we do not knowingly collect information from children.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

10. Contact us

Encore Financial Services LLC
218 East Oak Street, Suite 204, Louisville, KY 40203
Phone: (502) 767-5906
Email: [email protected]